Delivery & Collection
At Foxy’s Appliances we aim to provide you with an excellent shopping experience at every stage of your purchase. Whether it is before purchase or after, we’ll do our best to make you happy.
Delivery & Collection Timing
We strive to supply you your goods as quickly as possible with some items being despatched in as little as 24 hours from the time you place order. In most cases, stocked items will be despatched within 3-5 working days of receiving your completed order.
Occasionally, where a significant delay is expected, we will do our best to keep you informed on the status of your order regularly.
Once your item is ready to be despatched, we will send you an email confirmation or contact you by phone to finalise arrangements and in most cases your item will be despatched or available for collection the following day.
Delivery Area
Please see our shipping section for this information
Delivery Process
We only use the best local courier services to deliver your parcel. Small packages up to 20kgs will arrive courtesy of Australian Post and for larger items our local delivery service will be used.
If you are not able to receive the delivery, the courier will leave a card so that you can re-arrange delivery for another suitable time. If the second attempt at delivery is missed there MAY be an additional cost that we reserve the right to charge your credit card in order to cover our costs but this does not happen in the majority of re-delivery cases.
Deliveries are door to door, or in the case of items on a pallet, kerb to kerb. It is very important you have enough people available the time of delivery to handle the goods once they are at the door or kerbside.
Delivery fees are outlined in the shipping section and the applicable delivery fee will be visible to you at checkout upon entering your address details.
Receiving your Parcel
Our courier will deliver the goods direct to your door, and unless you choose not to, will require a signature from the person accepting the delivery. We cannot claim for any damage to the goods caused by the courier if you sign for them as “received in good condition”, which is standard on most courier’s delivery notes. If you notice any sign of damage at all (even to the box), have concerns, or the courier refuses to let you check the goods, please mark the delivery note as “box damaged” at the time of signing and notify us soon as possible.
Any damage subsequently found by you, should be reported as soon as possible, this will make it easier to reach a resolution.
All goods delivered by our local courier service, are usually only kerb to kerb delivery, in some cases the driver may be able to help you carry the product inside but it is not part of our contract with them.
Please ensure you have someone there who can help you carry the items inside.
If you have any questions, about delivery, please do not hesitate to contact us. We will aim to get back to you as soon as possible.
