Returns Information
We hope that you are happy with your purchase. However, if not, we’re always here to help if you have any issue with a product and will do our best to resolve it for you in the quickest time possible.
Foxy’s handles returns by processing refunds in accordance with the Australian Consumer Protection legislatio
Change of mind or customer mistake
Although a change of mind doesn’t automatically qualify as a reason for a refund, we understand that this may happen and will always aim to reach a reasonable solution for everyone involved.
In most cases, if your item is in an undamaged, unused and unopened condition, we will exchange the item or provide a store credit for equal value as long as you notify us within a reasonable time from purchase.
A restocking fee may be applied where we are unable to resell the returned goods at normal price due to it been incomplete or not in “as new” condition.
Special orders and custom-built items will be considered on a case by case basis.
Faulty goods
Customers are entitled to a refund where an item (amongst others) is deemed not of saleable quality and/or not fit for purpose.
Proper care and maintenance, as per manufacturers guidelines, should be taken with the product during its life to insure against the product failing as a result of improper care or negligence.
Customers may be entitled to a statutory refund in the event a product fails to last, a reasonable period of time, based on its perceived quality and the actual cost at time of purchase.
Returning Goods
Any goods returned for a refund or exchange should ideally be in an undamaged, unused and unopened condition.
You may choose to arrange the delivery of returned goods through your own courier or we can arrange a quote for you through our local courier.
If shipping goods back to us yourself, please ensure that you use an insured delivery service as we will not be liable for goods that are lost or damaged in transit.
Please do not hesitate to contact us at any time, using the link below, should you have any questions or concerns about your purchase. We are always happy to assist as providing great customer service and satisfaction is our main purpose.
